Returns & Exchange Policy
At Akutee, we are dedicated to providing our customers with high-quality, flawless products. Please take a moment to review our comprehensive return and exchange policy to ensure a smooth shopping experience:
1) Quality Assurance
Akutee is committed to delivering products that are free from defects, ensuring the highest standards of quality.
We do not assume ownership of returned items unless they are received and accepted by Akutee.
2) Return Eligibility
Eligible Conditions: Products are eligible for return only if they are damaged, have manufacturing defects, Fit-related concerns will be reviewed on a case-by-case basis at Akutee's sole discretion.
Reporting Period: Defective, damaged, or ill-fitting items must be reported to Akutee within 48 hours of receipt. Any claims made after this period will not be eligible for return.
3) Important Considerations
Product Sizing: It is crucial to confirm your size before placing an order, as size-related issues are not eligible for returns, refunds, or exchanges. We highly recommend consulting our size guide, reaching out to us at 7400484935, or writing us at Help@akutee.store
Refund Eligibility: Akutee retains the exclusive right to determine the eligibility for refunds based on the specific circumstances of each case.
4) Steps for Return
Report Issue: Notify Akutee within 48 hours of receiving the item by contacting our customer service team.
Provide Details: Include detailed information about the defect, damage, or fit issue, along with any supporting photographs.
Return Authorization: Upon approval, you will receive a return authorization and instructions on how to proceed with the return.
Return Shipment: Follow the provided instructions to return the item to Akutee. Ensure that the item is securely packaged and shipped within the given timeframe.