How do I register on Akutee Website?
You can register by visiting the Log In section. All you need to do is enter your mobile number and email ID; a verification code will be sent to your email ID, please click on it to authenticate your account.

What are the benefits of registering?
By registering with us you can view and track your orders anytime by logging into your account. Registered members might also enjoy exclusive previews and updates by Akutee.

How do I reset my password?
Click on the ‘Forgot Password’ option on the Log In page. A link to set a new password will be sent to your registered email ID.

How do I edit my personal information?
Yes. You can edit your personal information in the ‘My Account’ section by logging in.

Is it mandatory to register to shop at www.akutee.store?
You don’t have to register to shop at www.akutee.store, you can visit as a guest and purchase from our website.

Do I have to disclose my e-mail ID and phone number for registration?
Yes, it is important to disclose these details as it helps facilitate a smooth operation and ensures a secure shopping transaction for you. Rest assured, your data will remain secure with us.

How do I get in touch with your Customer Care Team?
Fill out the ‘Contact Us’ form, where you can select the query type and help us with more information around your query.
We advise you to go through our extensive FAQ section to find and resolve your query.
You can also Email us at help@akutee.store. Our team will reply within 24-48 Hours.
During weekends and holidays, please allow us 48-72 hours to connect with you.

When will the Customer Care Team respond to my query?
Our Customer Care Team will get in touch with you within 48 hours to help you resolve your query. If you have raised any query around a holiday, then please allow us 48-72 Hours to reach back with an update.

What are the shipping charges?

We offer FREE SHIPPING for all orders in India.

For international orders (except the USA), we provide free shipping for all orders above USD 280. On orders less than USD 280, a shipping charge of USD 25 will be applicable.

Are there any duties and taxes applicable?

All Akutee orders are shipped nationally and internationally from our warehouse in Mumbai, India to your provided shipping address. Due to the nature of international shipping, occasionally a customer may have to pay additional import duties and taxes which are levied once a shipment reaches your country.

The large majority of orders will not have to pay any additional fees. However, we are unable to calculate when and how much these infrequent customs duty charges will be levied. In the case where additional customs charges are assessed, you will be responsible for paying these additional fees.

Akutee takes no responsibility for the non-delivery of orders in case such taxes and duties are not accepted and settled by the recipient at the delivery address, and will not provide any refunds in such cases.
The above is not applicable to the USA. Orders from the USA are shipped on DDP (Delivery Duties Paid) mode.

Can I change the shipping address of the order?
Yes, you can change the shipping address of your order only before it is billed or shipped. Please contact our Customer Care Team as soon as possible. However, if delayed, the same shall not be available for edits as the products might already be shipped or processed. Akutee does not hold any responsibility for errors in addresses and would request you to carefully check the address before placing your order.

When will my order be delivered?
The estimated delivery time will differ with each order. Typically, we take around 5-7 business days to process the orders within India, and 10 to 15 business days to process international orders for our ready-to-wear collections.

Made-to-order or Custom Orders take 10-15 days to develop and 10-15 days for shipping, hence a 30-day delivery period for all custom orders should be kept in mind, before placing the order.

Sometimes, delivery time is subject to factors beyond our control, including but not limited to, unexpected travel delays from our courier partners due to weather conditions or any political disruptions or strikes. We promise to keep you updated at every step.

If your product is delayed more than the promised timeline, please raise a query at help@akutee.store.


Can I collect my online order from the Akutee store?

No. Akutee currently does not own any store and a user can only purchase our collections through our website, www.akutee.store

Can I book an order for delivery to more than one address?

No. You will need to place separate orders for different shipping addresses.

What if I am not available when the order is delivered?

As a policy, our courier partners will always call you before delivery to check your availability. However, in case the order arrives when you are not available, it will be re-dispatched after your confirmation.

Our delivery partner will get in touch with you to reschedule your delivery. A maximum of three attempts will be made to deliver the order at the given shipping address, failing which the order will be sent back to our warehouse facility in Mumbai. Our Customer Care Team will then get in touch with you to understand the issue and help find a solution.


Is there a limit to the quantity that I can order?

No, there’s no limit. Shop your heart out! However, quantity is subject to availability and might not always be available in the quantity you are looking for. Some of the garments might also be limited edition, and might not be available after the stock is over.

Please keep an eye out for our new collections, to get the garment of your choice,

How can I track my order?
You can start tracking your order as soon as it has been shipped out. An email will be sent to you with the tracking details, all you need to do is visit our courier partner’s website and track the journey of your order in real time!

Alternatively, you can also log in to Akutee.store and visit the 'My Account' section to know your order status.

How do I know what size to order?
To help you find the perfect fit every product display page on our website has a ‘Size Chart’ section for your ready reference. You can also view the size chart here.

Do you offer made-to-order service?
Akutee collections are all ready to wear. Please select the product according to your size.

However, for custom orders, please fill out our ‘Contact Us’ form and our stylist will get in touch with you soon. Availability for custom orders is subjective to availability and Akutee holds the right to not take custom orders due to holiday rush and other reasons.

Akutee collection is entirely ready-to-wear.

Can I cancel my order?
Yes! You can cancel your order only before the product has been shipped. All you have to do is get in touch with our Customer Care Team at the earliest, and they will help you out.

What do I do if my order is received in a damaged condition?
If your order has been damaged or tampered with, you can refuse to accept it and return it to the courier personnel with all of the original packaging intact. Please report the incident to our Customer Care Team immediately.

What happens if the wrong product is delivered to me?
In the unlikely event that the product you received is not what you ordered, please contact our Customer Care Team within 24 hours of delivery.

They will help arrange for a reverse pick-up and ensure the correct order is delivered to you at the earliest.


What happens if the product I ordered is out of stock?
If a product is out of stock, you will be informed when you add it to your Shopping Cart or at Checkout. In rare cases, if the product is out of stock after your order is confirmed, we will initiate order cancellation and refund the amount.

What is the stipulated delivery time for an order?
National Orders: For all ready-to-wear collections, it takes 5-7 days to process the order and another 7-10 days for shipping.

International Orders: For all ready-to-wear collections, it takes 5-7 days to process the order and another 15-20 days for shipping.

Please assume delays during the holiday season.

What should I do if I receive a different item from the one that I have ordered?
If the wrong order has been delivered to you, please contact our Customer Care within 24 hours of receiving the delivery.

What is your Return policy?
We want you to love what you purchase, but if something isn’t right do let us know. In the unlikely event that something you ordered from Akutee.store is damaged or defective, or if the product delivered is different and has another product code, you may return the product as we offer free returns. Please ensure the product is unused and in the same condition as you received it with the original invoice, and preferably in its original packaging and price tags. We accept returns of the product within 3 days from the date on which your order was delivered. Please contact us at help@akutee.store to assist you with the same. Merchandise bought at a discount is considered a final sale and hence is not eligible for refund or exchange.

Please note we do not accept returns for international orders. Also, we do not accept returns for made-to-order or custom-ordered items, unless it is a quality defect.

Furthermore, all returns are subject to quality checks at our end. Once the return is confirmed, you will be offered an exchange or refund as per the eligibility of your order. In the case of a refund, the amount will be credited to your account within 15 business days.

When am I eligible for a refund?
A refund is offered only on merchandise sold at the maximum retail price, without any discount. Merchandise bought at a discount is considered a final sale and hence is not eligible for refund or exchange.

In special cases, a refund is provided irrespective of the type of purchase when:
-The order is canceled prior to dispatch due to unavailability.
-The product is returned due to a quality defect or damage during transit.

As soon as your order return or cancellation is confirmed, the refund amount is credited to your initial payment account within 15 working days.

Can I return and exchange my order?
Yes, you can avail of exchange on all orders brought at full price on www.akutee.store, once your return is received with us.

You can exchange for a different size of the same merchandise as returned, or an entirely new merchandise of value equal to or higher than the value of the returned merchandise.

In case you are unable to make an exchange selection right away, you can opt for an online credit coupon for returned merchandise value. Merchandise bought at a discount is considered a final sale and hence is not eligible for refund or exchange.


Do you offer reverse pick-up?
Yes, we offer free reverse pick-up on full-price merchandise and not on discounted products.

We do not accept returns on international orders (except USA). Please contact our Customer Care for further assistance.

Can I return/exchange my online order at the Akutee store?
Akutee currently does not have any stores and completely operates as an online property. However, for any such queries, fill out the ‘Contact Us form or email us at help@akutee.store

What are the online payment options available on your website?
We accept all forms of credit/debit cards and UPI payments as well. Availability of the payment mode is also dependent on any ongoing technical issues from the payment gateway. If you are unable to use any of the above, then please connect with us at help@akutee.store.

Do you provide a Cash on Delivery (COD) service?
No, we do not provide any Cash on Delivery(COD) service. All orders are required to be placed on the website using available payment methods.

My transaction failed, and I received a payment gateway error message. What should i do now?

Sorry for the inconvenience caused; this could be due to a technical glitch, please try again later.

In case the problem persists, please fill out the ‘Contact Us’ form or contact our Customer Care Team at help@akutee.store, and they will help you complete your order. If the amount was deducted before the order was completed, please contact your bank for transaction reversal.


How do I report any suspicious activity during payment?
Please abort the transaction and inform our Customer Care Team immediately. You may also want to contact your bank and ensure the safety of your account.


What happens if my credit/debit card has been compromised while making a payment online?
We do not store/retain any of your credit card information. If you suspect that your information has been compromised, please get in touch with your bank immediately.